Two weeks ago I wrote about how the world's largest exporter of dairy
products uses SAP to support their huge delivery chain of dairy products. We
recounted how Fonterra used an Application Performance Monitoring (APM) tool
to discover that additional training for employees was necessary to speed up
certain critical SAP transactions: some employees weren't optimizing
attributes passed to the reports based on custom T-Codes.
Unfortunately, additional SAP training cannot solve all the problems.
Separately and unrelated to the training issues, Fonterra started to notice
that end-to-end SAP transactions were much slower than usual; especially
during the summer months. Correlating long-term network performance data,
such as loss rate or RTT measures, with end-to-end SAP transaction response
times revealed the actual network problem caused by something nobody thought
Introducing SAP is a cost that makes everyone very cautious about the return
on this investment. Performance problems with SAP delivery can quickly
propagate to seriously affect business operations and lead to tedious war
room scenarios. End-user complaints will usually point towards the SAP team,
the SAP team will blame the network, and IT operations team will fight back.
But what if the root cause of the problem is something altogether different.
The inability to quickly determine the root cause of the performance problem
often leads to war room scenarios, especially when the mo... (more)
User experience can boost or kill your revenue. Unhappy users are likely to
abandon a service they struggle with and go to your competitors. To
effectively manage the experience of your users, you need to efficiently
monitor and understand their transactions in your mobile, web and enterprise
applications. More important and often overlooked, the practice of User
Experience Management (UEM) does not end in the client application. Common
user experience tools fail to ensure holistic UEM the same way many think
performance management is only based on analyzing server logs. Neither ... (more)
This is the third episode of the mini-series on e-commerce performance
management. Our client TescaraHats (name changed for commercial reasons), a
European market leader in manufacturing customized hats, did not achieve the
expected sales increase with its new e-commerce site. It offered its
customers the ability to customize and order hats online instead of visiting
its brick and mortar locations, but customers seemed disinterested.
TescaraHats learned quickly that there is much more to an e-commerce platform
than simply putting an e-commerce service online.
In previous posts ... (more)
Our client TescaraHats (name changed for commercial reasons), a European
market leader in manufacturing customized hats, decided to expand its market
reach with an e-commerce site where its potential customers could choose,
customize and order hats online. TescaraHats used an APM tool to fix a number
of e-commerce application performance and usability issues we presented in
this mini-series. But there was still a missing link that would ensure
TescaraHats increased sales.
I guess you thought we forgot about the conversion rate? Nope, here is how an
application performance manag... (more)