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Sebastian Kruk

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Top Stories by Sebastian Kruk

Modern Application Performance Management (APM) solutions can be tremendously helpful in delivering end-to-end visibility into the application delivery chain: across all tiers and network sections, all the way to the end user. In previous blog posts we showed how to narrow down to various root causes of the problems that the end users might experience. Those issues ranged from infrastructure through application and network, and through the end-user client application or inefficient use of the software. When the problem comes from the end user application, e.g., a Web 2.0 Web site, user experience management (UEM) solutions can offer broad analysis of possible root causes. Similarly, when an APM fault domain algorithm points to the application, the DevOps team can go deep into the actually executed code and database queries to identify the root cause of the problem. ... (more)

Using a Performance Management Database to Identify Network Problems

Two weeks ago I wrote about how the world's largest exporter of dairy products uses SAP to support their huge delivery chain of dairy products. We recounted how Fonterra used an Application Performance Monitoring (APM) tool to discover that additional training for employees was necessary to speed up certain critical SAP transactions: some employees weren't optimizing attributes passed to the reports based on custom T-Codes. Unfortunately, additional SAP training cannot solve all the problems. Separately and unrelated to the training issues, Fonterra started to notice that end-t... (more)

How Workstation Hardware Problems Can Affect SAP Performance Perception

Introducing SAP is a cost that makes everyone very cautious about the return on this investment. Performance problems with SAP delivery can quickly propagate to seriously affect business operations and lead to tedious war room scenarios. End-user complaints will usually point towards the SAP team, the SAP team will blame the network, and IT operations team will fight back. But what if the root cause of the problem is something altogether different. The inability to quickly determine the root cause of the performance problem often leads to war room scenarios, especially when the mo... (more)

Part 2 | Five Steps to Improve E-Commerce Performance for Increased Sales

In my recent article, "Five Steps to Improve E-Commerce Performance for Increased Sales: Introduction" I discussed problems encountered by our client TescaraHats (name changed for commercial reasons), a European market leader in manufacturing customized hats. The company quickly realized that e-commerce performance is critical to the success of an e-commerce platform and that sales will not increase just because you have an application online. We argued that while improving search engine ranking is important, you should never forget about the performance and usability in an e-com... (more)

Five Steps to Improve E-Commerce Performance for Increased Sales

The saying "if it doesn't exist on the Internet, it doesn't exist"[1] is ringing truer every day. Nowadays, it is hard to imagine most businesses without an e-commerce platform, let alone without a web presence at all. Since e-commerce is becoming the new standard, e-commerce performance needs to be at its best. In this blog series, I have come up with several ways to ensure your company's e-commerce performance success, including: avoiding unnecessary network load,reducing number of (internal) HTTP errors, improving backend performance,understanding your clients, ensuring scal... (more)