Modern Application Performance Management (APM) solutions can be tremendously
helpful in delivering end-to-end visibility into the application delivery
chain: across all tiers and network sections, all the way to the end user. In
previous blog posts we showed how to narrow down to various root causes of
the problems that the end users might experience. Those issues ranged from
infrastructure through application and network, and through the end-user
client application or inefficient use of the software. When the problem comes
from the end user application, e.g., a Web 2.0 Web site, user experience
management (UEM) solutions can offer broad analysis of possible root causes.
Similarly, when an APM fault domain algorithm points to the application, the
DevOps team can go deep into the actually executed code and database queries
to identify the root cause of the problem.
User experience can boost or kill your revenue. Unhappy users are likely to
abandon a service they struggle with and go to your competitors. To
effectively manage the experience of your users, you need to efficiently
monitor and understand their transactions in your mobile, web and enterprise
applications. More important and often overlooked, the practice of User
Experience Management (UEM) does not end in the client application. Common
user experience tools fail to ensure holistic UEM the same way many think
performance management is only based on analyzing server logs. Neither ... (more)
Two weeks ago I wrote about how the world's largest exporter of dairy
products uses SAP to support their huge delivery chain of dairy products. We
recounted how Fonterra used an Application Performance Monitoring (APM) tool
to discover that additional training for employees was necessary to speed up
certain critical SAP transactions: some employees weren't optimizing
attributes passed to the reports based on custom T-Codes.
Unfortunately, additional SAP training cannot solve all the problems.
Separately and unrelated to the training issues, Fonterra started to notice
that end-t... (more)
In my previous posts I wrote about how important it is to have end-to-end
visibility into SAP in order to avoid serious problems in our delivery chain
or to discover that application performance degradation was caused by
One of our New Zealand customers, Fonterra, who is the world's largest
exporter of dairy products, uses SAP to support its delivery chain of dairy
products made from 22 billion liters of milk collected each year.
In this article we show how Fonterra uses a new generation of APM tools that
provide both user and transactional insight, as we... (more)
Our client TescaraHats (name changed for commercial reasons), a European
market leader in manufacturing customized hats, decided to expand its market
reach with an e-commerce site where its potential customers could choose,
customize and order hats online. TescaraHats used an APM tool to fix a number
of e-commerce application performance and usability issues we presented in
this mini-series. But there was still a missing link that would ensure
TescaraHats increased sales.
I guess you thought we forgot about the conversion rate? Nope, here is how an
application performance manag... (more)