Two weeks ago I wrote about how the world's largest exporter of dairy
products uses SAP to support their huge delivery chain of dairy products. We
recounted how Fonterra used an Application Performance Monitoring (APM) tool
to discover that additional training for employees was necessary to speed up
certain critical SAP transactions: some employees weren't optimizing
attributes passed to the reports based on custom T-Codes.
Unfortunately, additional SAP training cannot solve all the problems.
Separately and unrelated to the training issues, Fonterra started to notice
that end-to-end SAP transactions were much slower than usual; especially
during the summer months. Correlating long-term network performance data,
such as loss rate or RTT measures, with end-to-end SAP transaction response
times revealed the actual network problem caused by something nobody thought
In my recent article, "Five Steps to Improve E-Commerce Performance for
Increased Sales: Introduction" I discussed problems encountered by our client
TescaraHats (name changed for commercial reasons), a European market leader
in manufacturing customized hats. The company quickly realized that
e-commerce performance is critical to the success of an e-commerce platform
and that sales will not increase just because you have an application online.
We argued that while improving search engine ranking is important, you should
never forget about the performance and usability in an e-com... (more)
This is the third episode of the mini-series on e-commerce performance
management. Our client TescaraHats (name changed for commercial reasons), a
European market leader in manufacturing customized hats, did not achieve the
expected sales increase with its new e-commerce site. It offered its
customers the ability to customize and order hats online instead of visiting
its brick and mortar locations, but customers seemed disinterested.
TescaraHats learned quickly that there is much more to an e-commerce platform
than simply putting an e-commerce service online.
In previous posts ... (more)
Introducing SAP is a cost that makes everyone very cautious about the return
on this investment. Performance problems with SAP delivery can quickly
propagate to seriously affect business operations and lead to tedious war
room scenarios. End-user complaints will usually point towards the SAP team,
the SAP team will blame the network, and IT operations team will fight back.
But what if the root cause of the problem is something altogether different.
The inability to quickly determine the root cause of the performance problem
often leads to war room scenarios, especially when the mo... (more)
The saying "if it doesn't exist on the Internet, it doesn't exist" is
ringing truer every day. Nowadays, it is hard to imagine most businesses
without an e-commerce platform, let alone without a web presence at all.
Since e-commerce is becoming the new standard, e-commerce performance needs
to be at its best.
In this blog series, I have come up with several ways to ensure your
company's e-commerce performance success, including: avoiding unnecessary
network load,reducing number of (internal) HTTP errors, improving backend
performance,understanding your clients, ensuring scal... (more)