Welcome!

Sebastian Kruk

Subscribe to Sebastian Kruk: eMailAlertsEmail Alerts
Get Sebastian Kruk via: homepageHomepage mobileMobile rssRSS facebookFacebook twitterTwitter linkedinLinkedIn


Top Stories by Sebastian Kruk

Two weeks ago I wrote about how the world's largest exporter of dairy products uses SAP to support their huge delivery chain of dairy products. We recounted how Fonterra used an Application Performance Monitoring (APM) tool to discover that additional training for employees was necessary to speed up certain critical SAP transactions: some employees weren't optimizing attributes passed to the reports based on custom T-Codes. Unfortunately, additional SAP training cannot solve all the problems. Separately and unrelated to the training issues, Fonterra started to notice that end-to-end SAP transactions were much slower than usual; especially during the summer months. Correlating long-term network performance data, such as loss rate or RTT measures, with end-to-end SAP transaction response times revealed the actual network problem caused by something nobody thought ab... (more)

How Workstation Hardware Problems Can Affect SAP Performance Perception

Introducing SAP is a cost that makes everyone very cautious about the return on this investment. Performance problems with SAP delivery can quickly propagate to seriously affect business operations and lead to tedious war room scenarios. End-user complaints will usually point towards the SAP team, the SAP team will blame the network, and IT operations team will fight back. But what if the root cause of the problem is something altogether different. The inability to quickly determine the root cause of the performance problem often leads to war room scenarios, especially when the mo... (more)

What It Takes to Deliver User Experience Management

User experience can boost or kill your revenue. Unhappy users are likely to abandon a service they struggle with and go to your competitors. To effectively manage the experience of your users, you need to efficiently monitor and understand their transactions in your mobile, web and enterprise applications. More important and often overlooked, the practice of User Experience Management (UEM) does not end in the client application. Common user experience tools fail to ensure holistic UEM the same way many think performance management is only based on analyzing server logs. Neither ... (more)

Part 3 | Five Steps to Improve E-Commerce Performance for Increased Sales

This is the third episode of the mini-series on e-commerce performance management. Our client TescaraHats (name changed for commercial reasons), a European market leader in manufacturing customized hats, did not achieve the expected sales increase with its new e-commerce site. It offered its customers the ability to customize and order hats online instead of visiting its brick and mortar locations, but customers seemed disinterested. TescaraHats learned quickly that there is much more to an e-commerce platform than simply putting an e-commerce service online. In previous posts ... (more)

Part 5 | Five Steps to Improve E-Commerce Performance for Increased Sales

Our client TescaraHats (name changed for commercial reasons), a European market leader in manufacturing customized hats, decided to expand its market reach with an e-commerce site where its potential customers could choose, customize and order hats online. TescaraHats used an APM tool to fix a number of e-commerce application performance and usability issues we presented in this mini-series. But there was still a missing link that would ensure TescaraHats increased sales. I guess you thought we forgot about the conversion rate? Nope, here is how an application performance manag... (more)