User experience can boost or kill your revenue. Unhappy users are likely to
abandon a service they struggle with and go to your competitors. To
effectively manage the experience of your users, you need to efficiently
monitor and understand their transactions in your mobile, web and enterprise
applications. More important and often overlooked, the practice of User
Experience Management (UEM) does not end in the client application. Common
user experience tools fail to ensure holistic UEM the same way many think
performance management is only based on analyzing server logs. Neither
approach will shed light on the true user experience.
UEM is one of the key aspects of the Application Performance Management. It
can be realized through distinct technologies. In this article, we discuss
why none one them can be the single solution to ensure enough visibility. We
argue th... (more)
In my previous posts I wrote about how important it is to have end-to-end
visibility into SAP in order to avoid serious problems in our delivery chain
or to discover that application performance degradation was caused by
One of our New Zealand customers, Fonterra, who is the world's largest
exporter of dairy products, uses SAP to support its delivery chain of dairy
products made from 22 billion liters of milk collected each year.
In this article we show how Fonterra uses a new generation of APM tools that
provide both user and transactional insight, as we... (more)
A question that every online application provider will face eventually is:
Does my application scale? Can I add an extra 100 users and still ensure the
same user experience? If the application architecture is properly designed
the easiest way is to put an additional server behind the load balancer to
handle more traffic.
In this article we recount an incident that happened to one of our clients
when the cause of poor application performance was eventually attributed to
problems with the load balancing of the application servers.
HTTP Server (500) Errors Go Over the Roof
Around 8... (more)
Citrix XenApp or XenDesktop is a perfect fit for lowering the costs of
desktop management and simplifying access to the hosted applications from any
device. Last week we discussed some challenges to application performance
monitoring (APM) introduced by Citrix. Apart from getting yet another
component in the data center to take care of, the virtualized application
delivery becomes "black boxed" from the APM perspective. It gets harder to
isolate the fault domain to the network, the infrastructure, or the
In the previous post we presented the case of The ... (more)
The saying "if it doesn't exist on the Internet, it doesn't exist" is
ringing truer every day. Nowadays, it is hard to imagine most businesses
without an e-commerce platform, let alone without a web presence at all.
Since e-commerce is becoming the new standard, e-commerce performance needs
to be at its best.
In this blog series, I have come up with several ways to ensure your
company's e-commerce performance success, including: avoiding unnecessary
network load,reducing number of (internal) HTTP errors, improving backend
performance,understanding your clients, ensuring scal... (more)