Our client TescaraHats (name changed for commercial reasons), a European
market leader in manufacturing customized hats, set up an e-commerce site in
hopes of increasing its market share and boost its sales. This did not
happen. TescaraHats learned quickly that there is much more to e-commerce
performance than simply putting an e-commerce service online.
In Parts 1-3 of our e-commerce performance mini-series we discussed why
focusing on page rank is not enough and that we should look at your
performance at the back end and potential network-related problems. In Part 4
we will see what happens when your customers come to your e-commerce site.
Does Your E-Commerce Scale?
When all the pieces of creating a successful e-commerce application finally
harmonize, your site must be ready to take the load. Otherwise you will
become a victim of your own success. Provided that yo... (more)
When the operations team gets an alert about potential performance problems
that users might be experiencing, it is usually either the infrastructure or
the actual application that is causing those problems. Things get interesting
when neither the ISP nor the application provider is willing to admit fault.
Can we tell who is to blame? Could it be that it is neither the ISP nor the
The IT department of our customer, SerciaFood, a food production company from
Sercia (names changed for commercial reasons), received complaints about the
performance of one of it... (more)
In my previous posts I wrote about how important it is to have end-to-end
visibility into SAP in order to avoid serious problems in our delivery chain
or to discover that application performance degradation was caused by
One of our New Zealand customers, Fonterra, who is the world's largest
exporter of dairy products, uses SAP to support its delivery chain of dairy
products made from 22 billion liters of milk collected each year.
In this article we show how Fonterra uses a new generation of APM tools that
provide both user and transactional insight, as we... (more)
Two weeks ago I wrote about how the world's largest exporter of dairy
products uses SAP to support their huge delivery chain of dairy products. We
recounted how Fonterra used an Application Performance Monitoring (APM) tool
to discover that additional training for employees was necessary to speed up
certain critical SAP transactions: some employees weren't optimizing
attributes passed to the reports based on custom T-Codes.
Unfortunately, additional SAP training cannot solve all the problems.
Separately and unrelated to the training issues, Fonterra started to notice
that end-t... (more)
The saying "if it doesn't exist on the Internet, it doesn't exist" is
ringing truer every day. Nowadays, it is hard to imagine most businesses
without an e-commerce platform, let alone without a web presence at all.
Since e-commerce is becoming the new standard, e-commerce performance needs
to be at its best.
In this blog series, I have come up with several ways to ensure your
company's e-commerce performance success, including: avoiding unnecessary
network load,reducing number of (internal) HTTP errors, improving backend
performance,understanding your clients, ensuring scal... (more)