As much as we try to avoid performance problems, they do happen. It is
inevitable. But it is possible to learn to react fast, and in some occasions
fast enough that the impact on the end users is negligible. Despite
operators' best efforts, 73% of performance issues are reported by users,
according to "APM: Getting IT on the C-Level's agenda" report by Aberdeen
Group. This number is quite large considering that less than 5% of all users
typically bother to complain at all. User Experience has a significant impact
on business success. According to the Aberdeen report, poor performance of
applications can reduce revenue by 9% and productivity by 64%.
The goal of application performance monitoring is to ensure and improve the
quality of applications as perceived by the end users. Getting to the root of
the problem quickly is only part of the solution. When we ask vario... (more)
Two weeks ago I wrote about how the world's largest exporter of dairy
products uses SAP to support their huge delivery chain of dairy products. We
recounted how Fonterra used an Application Performance Monitoring (APM) tool
to discover that additional training for employees was necessary to speed up
certain critical SAP transactions: some employees weren't optimizing
attributes passed to the reports based on custom T-Codes.
Unfortunately, additional SAP training cannot solve all the problems.
Separately and unrelated to the training issues, Fonterra started to notice
that end-t... (more)
The saying "if it doesn't exist on the Internet, it doesn't exist" is
ringing truer every day. Nowadays, it is hard to imagine most businesses
without an e-commerce platform, let alone without a web presence at all.
Since e-commerce is becoming the new standard, e-commerce performance needs
to be at its best.
In this blog series, I have come up with several ways to ensure your
company's e-commerce performance success, including: avoiding unnecessary
network load,reducing number of (internal) HTTP errors, improving backend
performance,understanding your clients, ensuring scal... (more)
Citrix XenApp or XenDesktop is a perfect fit for lowering the costs of
desktop management and simplifying access to the hosted applications from any
device. Last week we discussed some challenges to application performance
monitoring (APM) introduced by Citrix. Apart from getting yet another
component in the data center to take care of, the virtualized application
delivery becomes "black boxed" from the APM perspective. It gets harder to
isolate the fault domain to the network, the infrastructure, or the
In the previous post we presented the case of The ... (more)
Our client TescaraHats (name changed for commercial reasons), a European
market leader in manufacturing customized hats, set up an e-commerce site in
hopes of increasing its market share and boost its sales. This did not
happen. TescaraHats learned quickly that there is much more to e-commerce
performance than simply putting an e-commerce service online.
In Parts 1-3 of our e-commerce performance mini-series we discussed why
focusing on page rank is not enough and that we should look at your
performance at the back end and potential network-related problems. In Part 4
we will s... (more)