Modern Application Performance Management (APM) solutions can be tremendously
helpful in delivering end-to-end visibility into the application delivery
chain: across all tiers and network sections, all the way to the end user. In
previous blog posts we showed how to narrow down to various root causes of
the problems that the end users might experience. Those issues ranged from
infrastructure through application and network, and through the end-user
client application or inefficient use of the software. When the problem comes
from the end user application, e.g., a Web 2.0 Web site, user experience
management (UEM) solutions can offer broad analysis of possible root causes.
Similarly, when an APM fault domain algorithm points to the application, the
DevOps team can go deep into the actually executed code and database queries
to identify the root cause of the problem.
The saying "if it doesn't exist on the Internet, it doesn't exist" is
ringing truer every day. Nowadays, it is hard to imagine most businesses
without an e-commerce platform, let alone without a web presence at all.
Since e-commerce is becoming the new standard, e-commerce performance needs
to be at its best.
In this blog series, I have come up with several ways to ensure your
company's e-commerce performance success, including: avoiding unnecessary
network load,reducing number of (internal) HTTP errors, improving backend
performance,understanding your clients, ensuring scal... (more)
Two weeks ago I wrote about how the world's largest exporter of dairy
products uses SAP to support their huge delivery chain of dairy products. We
recounted how Fonterra used an Application Performance Monitoring (APM) tool
to discover that additional training for employees was necessary to speed up
certain critical SAP transactions: some employees weren't optimizing
attributes passed to the reports based on custom T-Codes.
Unfortunately, additional SAP training cannot solve all the problems.
Separately and unrelated to the training issues, Fonterra started to notice
that end-t... (more)
User experience can boost or kill your revenue. Unhappy users are likely to
abandon a service they struggle with and go to your competitors. To
effectively manage the experience of your users, you need to efficiently
monitor and understand their transactions in your mobile, web and enterprise
applications. More important and often overlooked, the practice of User
Experience Management (UEM) does not end in the client application. Common
user experience tools fail to ensure holistic UEM the same way many think
performance management is only based on analyzing server logs. Neither ... (more)
When the operations team gets an alert about potential performance problems
that users might be experiencing, it is usually either the infrastructure or
the actual application that is causing those problems. Things get interesting
when neither the ISP nor the application provider is willing to admit fault.
Can we tell who is to blame? Could it be that it is neither the ISP nor the
The IT department of our customer, SerciaFood, a food production company from
Sercia (names changed for commercial reasons), received complaints about the
performance of one of it... (more)